Question 1

Do you offer refunds?

Accepted Answer

No. Due to the perishable nature of flowers, all sales are final. If there is a confirmed quality issue caused by our error, we will replace the item.

Question 2

Can I request a delivery time?

Accepted Answer

We cannot guarantee exact delivery times unless a specific time window was purchased.

Question 3

What happens if no one is home?

Accepted Answer

We may leave the arrangement in a safe location or with a neighbor.

Question 4

Why might my flowers look slightly different?

Accepted Answer

Seasonal availability may require substitutions while maintaining overall style and value.

Question 5

What if I entered the wrong address?

Accepted Answer

Contact us immediately. Additional delivery fees may apply.

Question 6

Do you document deliveries?

Accepted Answer

Yes. We may document deliveries with photos and timestamps for quality assurance and fraud prevention.

FAQ

Frequently asked questions